At the time of booking or upon check-in, your credit card details will be requested. With the provision of the aforesaid data, you authorize us simultaneously to use the credit cards indicated for the charge of the sums due to us. You also authorize us to charge the entire amount of your stay in advance, or a deposit as a booking confirmation.
No reservation can be considered confirmed until we receive the details of the valid credit card and / or the payment or advance described above.
6 Days before arrival you will authorize us a charge equal to 100% of the stay.
The rates shown on our website, represent the average indicative prices applied per person and in effect at the time they are selected. Any meals, additional services or VAT (at the rate currently applied) are included only if expressly specified. A minimum period of stay, a specific security deposit, cancellation charges and other conditions may be requested, according to the specifications indicated from time to time.
Check-in/ Check-out Requirements
In order to guarantee the safety of our guests and prevent possible frauds, at check-in time guests will be required to show proof of identity (identity card, passport or driving license) and the booking reference. The credit card will also be requested, which will be passed in the appropriate reader in the presence of the cardholder.
The recorded data in this way will be kept for at least 24 months and may be made available for inspection purposes by police officers or other authorities, as required by the legislation in force in relation to any prevention or investigation of criminal cases.
The above informations will be required for each member of your family / group over the age of 14, and we reserve the right to deny access to persons who are unable to provide the informations and documents referred to above.
Unless otherwise indicated on the booking confirmation, guests will be able to check in from 2pm on the day of arrival. All rooms whose reservation was guaranteed by credit card at the time of booking will be held until 18.00 on the day of arrival, unless otherwise agreed with the Hotel and / or unless the guest has advised the hotel of the delay in arrival.
On the day of departure, we ask our guests to kindly release their rooms by 11.00 (unless a different departure time has been agreed in the booking phase). Departures after this time may be requered, subject to availability of the room, and will eventually be charged at an agreed cost and at the discretion of the Hotel.
Rooms are subject to Hotel rules regarding the maximum number of occupants. For further details you can directly contact the Hotel or the direction.
We accept the following payment methods: Credit Cards, MasterCard / Diners International, Visa; debit cards - Visa and Visa / Electron, PostePay. We do not accept American Express
At check-in we will authorize the charge of your credit card for the costs of the stay (room cost, VAT and any additional services). We will also have the option of accepting a sum deposited in place of the authorization to pay by credit card or another form of valid payment, including payments in cash.
During your stay at the hotel will be calculated the costs incurred for any extras and the same will be charged to your room account on a daily basis.
All costs not yet paid or additional must be fully paid upon check-out by the hotel. If you stay at the hotel for a prolonged period, we can request the payment of any costs not yet paid even before the end of your stay
Cancellation Policy and No Shows
The policy applied for cancellations of reservations can vary, therefore they are valid the conditions indicated in the booking and in the relative confirmation.
Changes or cancellations by the Hotel
In extraordinary circumstances, we may need to cancel your booking. In this case, you will be refunded the full amount paid but can not be given any additional liability in connection with such cancellation. In any case, we will do what we reasonably can to try to replace any booking canceled by us in a location that has similar standards to those of the Hotel.
We reserve the right to charge your credit card for any damage caused to you to your room or hotel during your stay (including, without limitation, extraordinary cleaning costs by specialists) or other amounts related to missing items at moment of your departure.
Guests are not permitted to smoke in rooms or public areas.
Minors and children
All minors (a person under 18 years of age) staying at the Hotel must always be accompanied by an adult. In addition, children must be supervised by an adult at all times.
Cots are available on request at the time of booking. The related additional charges will be indicated at the time of booking.
Pets are allowed only subject to prior agreement at the time of booking. Additional costs of € 10,00 per night, which shall be specified at the time of booking confirmation by the Hotel, shall apply.
The Company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
Limitation of Liability
The Company will not be responsible for the loss or damage of any property left in the Hotel and/or in the parking (that is declared unguarded) under applicable law.
The Company will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise). The Company’s total liability shall not exceed the value of the charges received by it under the Contract.
Governing Law and Jurisdiction
The Contract and any non-contractual obligations arising in connection with it are governed by Italian law.
The Court of Monza, Italy. shall have exclusive jurisdiction to determine any dispute arising in connection with the Contract, including disputes relating to any non-contractual obligations.
Each party irrevocably waives any objection which it may now or later have to proceedings being brought in the Court of Monza, Italy.
Web Site Information
While all reasonable efforts have been taken to ensure the accuracy of information on the Website, the Company does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements and descriptions featured on the Websites without notice. Please note that in certain circumstances, generic photographic images or the general style of the rooms have been used .
The content of the Website is the copyright of the Company, and may not be copied, reproduced, published, distributed or amended without our prior written consent.
Trade marks used on the Websites are the property of the respective owners. Hyperlinks to third party websites are provided for the readers or users’ convenience. We cannot accept responsibility for the content or use of third party sites.
Blu Lake Sirmione Hotel ****
Viale G. Marconi, 31
25019 Sirmione del Garda (BS)
Sede in Via Gabrio Piola 19
Numero Rea MB 1864256
Capitale Social € 20.000
- meeting room
- garage and parking
- transfer service